Asst General Counsel and Data Privacy Officer

HomeServe USA, a Brookfield Infrastructure Group portfolio company is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great Place to Work the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their A/C working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.   

Position Overview:

Reporting to the General Counsel and Chief Compliance Officer, the Assistant General Counsel and Data Privacy Officer will be responsible for compliance, ethics, risk management and data privacy activities within HomeServe. Specifically, the individual will be expected to ensure compliance with applicable laws and regulations and HomeServe’s Customer Promise, including by, among other things, promoting a culture of compliance and ethics; providing legal advice on applicable laws and regulations; maintaining, updating and implementing necessary policies, training and controls; managing the company’s enterprise risk management program and leading internal ethics investigations. The Assistant General Counsel and Data Privacy Officer will direct the company’s overall data privacy and protection program and advise on day-to-day privacy matters.

Responsibilities:

• Provide legal advice on laws and regulations impacting the business.
• Develop and manage policies and procedures, including the company’s anti-bribery and anti-corruption and data privacy and protection programs, to ensure compliance with applicable laws, and regulations and HomeServe’s Customer Promise.
• Advise the business on privacy and data protection laws, as well as AI regulations, and, as the company’s privacy officer, lead the company’s efforts in complying with all such laws and drive best practices within the company (including contracting practices and data retention and management initiatives).
• Oversee and progress HomeServe’s enterprise risk program and related assessments, compliance monitoring program, vendor management and ESG initiatives.
• Partner with management, business stakeholders and Legal and Compliance team members to identify and implement necessary improvements to processes and procedures to minimize risk and improve operational compliance.
• Lead investigations into ethics hotline reports and other complaints or concerns.
• Oversee training and awareness programs, including company-wide and employee-focused communications to promote a culture of compliance and ethics.
• Support internal and external auditors in audit/compliance reviews.
• Respond to, or assist other Legal and Compliance team members in responding to, customer concerns, regulatory inquiries and litigation.
• Prepare regular compliance and risk reports for the Board of Directors and other management reports as necessary.
• Mange a team of three legal, compliance and risk professionals

Essential Functions:

Job Requirements:

• Bachelor’s Degree required.
• Juris Doctorate (JD) required.
• Minimum of 10+ years of experience working in a corporate legal or compliance department and/or law firm (big law firm experience a plus) with compliance, data privacy and investigations experience required. Litigation and/or corporate experience a plus.
• Strong research, legal analysis and communication skills.
• Ability to understand, analyze and interpret various state laws and regulations and effectively communicate highly complex information.
• Experience leading and/or directing the work of other employees.
• Must be proactive, responsive and able to manage multiple priorities.
• Must be comfortable working independently as well as part of a team.
• Proficient in Microsoft Office applications, including Excel and PowerPoint.
• Travel up to 10%, as needed

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.   

In return, We offer: 

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $220,000 to $260,000

Annual Bonus Potential: 25%

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to seniority, merit, geographic location where the work is performed, education, experience, travel requirements for the job, and/or other business and organizational needs.  

HomeServe USA is an equal opportunity employer.   

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